Frequently Asked Questions
Everything you need to know about your HomeMart shopping experience.
What is the estimated delivery time for large furniture items?
Standard furniture delivery typically takes 7-14 business days. For oversized items requiring white-glove service, our specialized carrier will contact you within 48 hours of purchase to schedule a delivery window.
What is your return policy for home decor and textiles?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused. Please note that for hygiene reasons, bedding and towels cannot be returned once the seal is broken.
Do you offer assembly services for flat-pack furniture?
Yes, HomeMart partners with local professional assembly services. You can add the 'Professional Assembly' option at checkout for an additional fee, and a technician will be scheduled to visit after your delivery arrives.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your HomeMart account and visit the 'Order History' section to see real-time updates on your shipment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for eligible purchases.
Are your wood products sustainably sourced?
At HomeMart, we are committed to sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.